I’m having a problems with my spa – what should I do?

Nothing on the spa operates

1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken.
2. If there is no message on your control panel, check and reset the GFCI* and house breaker. (*The GFCI should be located in a weatherproof box within sight of the spa, but no closer than 5 ft.)
3. If the spa does not respond, contact us at (574) 272-0070.

Pump(s) do not operate

1. Press the “Jets” button on your control panel.
2. If you hear the pumps trying to operate:
   A. Check that all the slice valves are open.
   B. Pump may need to be primed.
   C. Check that the air controls are open.
3. If you do not hear anything from the pump, contact us at (574) 272-0070.

Poor jet performance or flow error

1. Make sure pump is operating.
2. Check that the water level is adequate (up to minimum safe water level side).
3. Make sure the jets are open and the air controls are open.
4. Check for dirty filters. Clean if necessary.

Spa not heating

If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps:

1. Check the control panel for diagnostic messages. (Refer to your spa models diagnostic message area in the owners manual.) Follow steps to alleviate message.
2. Check water set temperature at control panel.
3. heck for dirty filters. Clean if necessary.
4. Check “heat mode” the spa is set in. Spa should be in standard mode.
5. Check the control panel for heater light indicator and/or thermometer icon. If the light is on or the indicator icon is moving, the spa should be heating. Wait a reasonable amount of time (approximately 1 hour) to see if the water temperature is changing.
6. Check to make sure that the pump is primed and all slice valves are open.
7. Reset power to the spa at GFCI breaker.
8. If spa is still not heating, contact us at (574) 272-0070 for service.

GFCI is tripping

The Ground Fault Circuit Interrupter (GFCI) is required, by NEC code (National Electrician Code), for your protection. The tripping of the GFCI may be caused by a component on the spa or by an electrical problem. Such electrical problems include, but are not limited to, a faulty GFCI breaker, power fluctuations, or a mis-wire. It may be necessary to contact us at (574) 272-0070.to come out and correct this issue.

NOTE: If your problem is not identified above you can call us at (574) 272-0070 and we will try to help you over the phone. We would rather gain a customer by helping them and not take a service call for something simple.